{"id":2696,"date":"2020-08-05T09:00:50","date_gmt":"2020-09-08T05:25:45","guid":{"rendered":"https:\/\/www.ccltest.com.au\/838928d958\/"},"modified":"2020-09-09T14:24:14","modified_gmt":"2020-09-09T04:24:14","slug":"ccl-exam-data-08092020","status":"publish","type":"post","link":"https:\/\/www.ccltest.com.au\/zh_hk\/ccl-exam-data-08092020\/","title":{"rendered":"[CCL\u5907\u8003\u673a\u7ecf]CCL\u7684\u6d88\u8d39\u8005\u4e8b\u52a1\uff08Consumer Affairs\uff09\u600e\u4e48\u8003\uff1f"},"content":{"rendered":"
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\"CCL\u7684\u6d88\u8d39\u8005\u4e8b\u52a1\uff08Consumer<\/p>\n

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CCLTEST EDU<\/span><\/strong><\/p>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n

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\u4eca\u65e5\u8bdd\u9898<\/strong><\/p>\n<\/section>\n<\/section>\n

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Business\u00a0\u5546\u4e1a<\/span><\/span>\u00a0<\/span><\/strong><\/em><\/section>\n<\/section>\n

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\u6211\u4eec\u7684\u65e5\u5e38\u751f\u6d3b\u90fd\u79bb\u4e0d\u5f00\u8d2d\u4e70\u4ea7\u54c1\uff08products\uff09\u548c\u670d\u52a1\uff08services\uff09\uff0c\u6bd4\u5982\u98df\u54c1\u3001\u7535\u5b50\u4ea7\u54c1\u3001\u4fdd\u9669\u3001\u7406\u53d1\u3001\u6e05\u6d01\u642c\u5bb6\u670d\u52a1\u7b49\u7b49\u3002<\/span>\u8fd9\u8fc7\u7a0b\u4e2d\u6216\u8bb8\u4f1a\u51fa\u73b0\u4e00\u4e9b\u4e0d\u6109\u5feb\u7684\u60c5\u51b5\uff0c\u8d27\u4e0d\u5bf9\u677f\u3001\u52a3\u8d28\u670d\u52a1\u7b49\uff0c\u8fd9\u65f6\u5019\u53ef\u4ee5\u901a\u8fc7\u5408\u6cd5\u7a0b\u5e8f\u6765\u4fdd\u62a4\u81ea\u5df1\u3002<\/span>\u800cCCL\u8003\u8bd5\u8303\u7574\u7684\u201c\u6d88\u8d39\u8005\u4e8b\u52a1\uff08consumer affairs\uff09\u201d\u6b63\u662f\u57fa\u4e8e\u8fd9\u4e00\u771f\u5b9e\u7684\u751f\u6d3b\u60c5\u5883\u6765\u8003\u6838\u540c\u5b66\u4eec\u7684\u8bed\u8a00\u80fd\u529b\u3002<\/span><\/p>\n<\/section>\n<\/section>\n

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\u6211\u4eec\u5148\u6765\u4e86\u89e3\u4e00\u4e0bACCC\u662f\u4ec0\u4e48\u673a\u6784\uff1f<\/section>\n

ACCC\u5168\u79f0\u662fAustralian Competition and Consumer Commission\uff0c\u4e5f\u5c31\u662f\u6fb3\u5927\u5229\u4e9a\u7ade\u4e89\u548c\u6d88\u8d39\u8005\u59d4\u5458\u4f1a\u3002ACCC\u65e8\u5728\u4fc3\u8fdb\u7ade\u4e89\u548c\u5e02\u573a\u516c\u5e73\u8d38\u6613\uff0c\u60e0\u53ca\u6d88\u8d39\u8005\u3001\u4f01\u4e1a\u548c\u793e\u533a\uff0c\u540c\u65f6\u4e5f\u8d1f\u8d23\u7ba1\u7406\u5168\u56fd\u7684\u57fa\u7840\u8bbe\u65bd\u670d\u52a1\uff08infrastructure services\uff09\u3002\u5176\u4e3b\u8981\u804c\u8d23\u662f\u786e\u4fdd\u4e2a\u4eba\u548c\u4f01\u4e1a\u9075\u5b88\u6fb3\u5927\u5229\u4e9a\u6709\u5173\u7ade\u4e89\u3001\u516c\u5e73\u8d38\u6613\u548c\u6d88\u8d39\u8005\u4fdd\u62a4\u7684\u6cd5\u5f8b\uff0c\u7279\u522b\u662f\u300a2010\u5e74\u7ade\u4e89\u548c\u6d88\u8d39\u8005\u6cd5\u300b\uff08Competition and Consumer Act 2010\uff09\u3002<\/p>\n

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\u63a5\u4e0b\u6765\u6211\u4eec\u770b\u770b\u8fd9\u4e00\u7bc7\u6d88\u8d39\u8005\u6295\u8bc9\uff08consumer complaint\uff09\u7684\u673a\u7ecf\u5427\uff01<\/p>\n

Characters: A representative from Consumer Affairs, a mandarin-speaking woman<\/p>\n

Setting: Make a consumer complaint<\/p>\n

\u3010\u6ce8\u610f\uff1a\u4ee5\u4e0b\u673a\u7ecf\u4ec5\u4e3a\u8282\u9009\u3011<\/p>\n

?ENG. Hello, this is Jenny from Consumer Affairs. How can I help you today?<\/p>\n

Consumer Affairs \u6d88\u8d39\u8005\u4e8b\u52a1\u5904\uff0c\u6d88\u8d39\u8005\u4e8b\u52a1\u7f72<\/span><\/p>\n

\u4e0d\u540c\u5dde\u6216\u9886\u5730\u9488\u5bf9\u8be5\u804c\u80fd\u6240\u5efa\u7acb\u7684\u90e8\u95e8\u540d\u79f0\u7a0d\u6709\u4e0d\u540c\uff0c\u8be6\u7ec6\u8bf7\u89c1\u6587\u672b\u3002<\/span><\/p>\n

?LOTE. \u6211\u524d\u5929\u5728\u4e00\u5bb6\u5927\u5546\u5e97\u4e70\u4e86\u7535\u8111\u3002\u6211\u60f3\u6295\u8bc9\u4ed6\u4eec\u3002\u4e00\u4e2a\u552e\u8d27\u5458\u5efa\u8bae\u6211\u4e70\u6700\u597d\u7684\u7535\u8111\uff0c\u544a\u8bc9\u6211\u53ef\u4ee5\u7533\u8bf7\u8d37\u6b3e\u3002<\/p>\n

\u6295\u8bc9 make a complaint<\/span><\/p>\n

[\u601d\u8003\uff1acomplaint\u9664\u4e86\u201c\u62b1\u6028\u3001\u6295\u8bc9\u201d\u7684\u610f\u601d\u5916\uff0c\u8fd8\u6709\u5176\u4ed6\u610f\u601d\u5417\uff1f]<\/span><\/p>\n

\u7533\u8bf7\u8d37\u6b3e apply for a loan<\/span><\/p>\n

?ENG. Have you applied for a loan as he suggested? Did you sign any documents?<\/p>\n

?LOTE. \u552e\u8d27\u5458\u6709\u62ff\u7eb8\u8d28\u6587\u4ef6\uff0c\u8bf4\u662f\u5408\u540c\u4ec0\u4e48\u7684\uff0c\u8ba9\u6211\u5728\u4e0a\u9762\u7b7e\u5b57\u3002\u6211\u4e5f\u770b\u4e0d\u61c2\uff0c\u7a00\u91cc\u7cca\u6d82\u5730\u5c31\u7b7e\u4e86\u3002<\/p>\n

?ENG. He should have confirmed that you understand the contract before you sign. Complaints like this happen every now and then in Australia.<\/p>\n

?LOTE. \u4f46\u662f\u6211\u56de\u5bb6\u540e\u627e\u670b\u53cb\u5e2e\u6211\u770b\u4e86\u6587\u4ef6\uff0c\u6211\u6839\u672c\u5c31\u6ca1\u529e\u6cd5\u507f\u8fd8\u8fd9\u4e2a\u8d37\u6b3e\u3002<\/p>\n

\u507f\u8fd8\u8d37\u6b3e repay the loan<\/span><\/p>\n

?ENG. I will need the receipt, contract, and even bank statement stating your purchase of this laptop to lodge a complaint. We will try to contact the store first to go through a mediation.<\/p>\n

receipt \u6536\u636e\uff0c\u5c0f\u7968<\/span><\/p>\n

contract \u5408\u540c<\/span><\/p>\n

bank statement \u94f6\u884c\u6d41\u6c34\u6e05\u5355\uff0c\u94f6\u884c\u5bf9\u8d26\u5355<\/span><\/p>\n

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\u2193\u2193<\/span>\u2193<\/span><\/p>\n

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\u770b\u5b8c\u8fd9\u7bc7\u673a\u7ecf\u8282\u9009\u4e4b\u540e\uff0c\u76f8\u4fe1\u540c\u5b66\u4eec\u5bf9Consumer Affairs\u5bf9\u8bdd\u5185\u5bb9\u90fd\u6709\u5927\u81f4\u7684\u4e86\u89e3\u3002\u65b0\u8d22\u5e74\u79fb\u6c11\u914d\u989d\u5373\u5c06\u53d1\u653e\uff0c\u4f60\u51c6\u5907\u597d\u7ed9EOI\u589e\u6dfb\u8fd95\u5206\u4e86\u5417\uff1f\u6ca1\u51c6\u5907\u597d\u4e5f\u6ca1\u5173\u7cfb\uff0c\u8d76\u7d27\u54a8\u8be2\u5c0f\u52a9\u624b\u83b7\u53d6\u5c0f\u73ed\/\u4e00\u5bf9\u4e00\u8bfe\u7a0b\u3001\u5b66\u4e60\u8d44\u6e90\u7b49\uff0c\u66f4\u6709\u514d\u8d39\u7ec3\u4e60\u5e73\u53f0\u4f34\u4f60\u8fc7\u5173\u65a9\u5c06\uff01\u6253\u8d25\u62d6\u5ef6\u75c7\uff0c\u4ece\u8054\u7cfb\u6211\u4eec\u5f00\u59cb\u54e6\uff5e<\/p>\n

– \u9644\u5404\u5dde\u6216\u9886\u5730\u7684\u6d88\u8d39\u8005\u673a\u6784\u540d\u79f0 –<\/p>\n

\u2705\u9996\u90fd\u9886\u5730<\/p>\n

Access Canberra \u582a\u57f9\u62c9\u6d88\u8d39\u8005\u670d\u52a1\u4e2d\u5fc3<\/p>\n

https:\/\/www.accesscanberra.act.gov.au\/\u00a0<\/span><\/p>\n

\u2705\u65b0\u5357\u5a01\u5c14\u58eb<\/p>\n

NSW Fair Trading \u65b0\u5357\u5a01\u5c14\u58eb\u516c\u5e73\u8d38\u6613\u5904<\/p>\n

https:\/\/www.fairtrading.nsw.gov.au\/<\/span><\/p>\n

\u2705\u7ef4\u591a\u5229\u4e9a<\/p>\n

Consumer Affairs Victoria \u7ef4\u591a\u5229\u4e9a\u6d88\u8d39\u8005\u4e8b\u52a1\u5904<\/p>\n

http:\/\/www.consumer.vic.gov.au\/\u00a0<\/span><\/p>\n

\u2705\u5317\u9886\u5730<\/p>\n

Consumer Affairs \u6d88\u8d39\u8005\u4e8b\u52a1\u5904<\/p>\n

http:\/\/www.consumeraffairs.nt.gov.au\/\u00a0<\/span><\/p>\n

\u2705\u6606\u58eb\u5170<\/p>\n

Office of Fair Trading \u516c\u5e73\u8d38\u6613\u5904<\/p>\n

https:\/\/www.qld.gov.au\/law\/fair-trading<\/span><\/p>\n

\u2705\u5357\u6fb3<\/p>\n

Consumer and Business Services \u6d88\u8d39\u8005\u548c\u5546\u4e1a\u670d\u52a1\u5904<\/p>\n

https:\/\/www.cbs.sa.gov.au\/<\/span><\/p>\n

\u2705\u5854\u65af\u9a6c\u5c3c\u4e9a<\/p>\n

Consumer, Building and Occupational Services \u6d88\u8d39\u8005\u3001\u5efa\u7b51\u548c\u804c\u4e1a\u670d\u52a1\u5904<\/p>\n

https:\/\/www.cbos.tas.gov.au\/\u00a0<\/span><\/p>\n

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\"CCL\u7684\u6d88\u8d39\u8005\u4e8b\u52a1\uff08Consumer<\/section>\n<\/section>\n
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